We were in touch with the airline’s major creditors before the judge’s signature was dry on the Chapter 11 first-day order.

Our ability to respond immediately prevented interruptions in service, as we helped the airline maintain relationships of trust with thousands of critical vendors.

Our Web-based case-management system kept creditors, employees, investors and customers—and their accountants and lawyers—on board with a steady stream of information broadcast electronically and by hard copy. As the court-approved administrator and claims agent, Epiq gathered and compiled all the airline’s liabilities, while processing all creditors’ claims. Through every stage, we managed thousands of claim amendments, withdrawals and expungements. Our work enabled bankruptcy counsel to meet legal requirements and the court’s deadlines. Meanwhile, our full-service approach kept bankruptcy tasks running smoothly, so the executive team and its advisors could spend more time flying the carrier out of Chapter 11.

the solution

  • Epiq’s Web platform eased communication with major stakeholders
  • Proprietary case management software administered every phase of corporate reorganization
  • Web site accommodated spikes as thousands of users access the site simultaneously
  • Disbursement schedules controlled cash flow
  • Multilingual call-center operators addressed vendor and employee concerns
  • Epiq staff assembled creditor data from multiple sources for review by professionals
  • Epiq’s experience in chapter 11 matters streamlined the process